Shipping Policy

Thank you for shopping with Seams Legit! We currently ship to addresses within Australia only.

Processing Times

Ready-made products are generally packed and dispatched within 2–4 business days.

Personalised, engraved and made-to-order products may require additional preparation time. Any specific processing timeframe will be shown on the product page.

Processing times begin once your order and all required personalisation details have been received. Orders containing both ready-made and personalised products will be shipped together when the complete order is ready.

Business days do not include weekends or Queensland public holidays. Processing times may be slightly longer during busy market periods, product launches and holiday seasons.

Shipping Rates

Shipping is calculated according to the packed or cubic weight of your order.

Standard Shipping

• Up to 500 g: $11.95

• 501 g–1 kg: $15.95

• 1.01–3 kg: $20.95

• 3.01–5 kg: $24.95

Express Shipping

• Up to 500 g: $16.95

• 501 g–1 kg: $21.95

• 1.01–3 kg: $26.95

• 3.01–5 kg: $34.95

The shipping options and final cost available for your order will be displayed at checkout.

Free Shipping

Orders valued at $175 or more qualify for free standard shipping within Australia.

Free shipping applies to the order total after discounts and before shipping charges. Express shipping remains available at the applicable rate.

Express Shipping

Choosing Express shipping provides a faster Australia Post delivery service after your order has been dispatched. It does not reduce the time required to make, personalise, engrave or prepare your order.

Express Post delivery timeframes depend on the destination postcode. Next-business-day delivery is not available or guaranteed for every location.

If you require an order by a particular date, please contact us before ordering so we can confirm whether the timeframe is achievable.

Tracking

All parcel orders are sent with tracking. Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details.

Tracking updates are controlled by the delivery provider and may occasionally take time to appear after lodgement.

Delivery Timeframes

Delivery estimates begin from the date your order is dispatched, not the date the order is placed.

Delivery timeframes are estimates only and may be affected by public holidays, severe weather, service disruptions, remote delivery locations and other circumstances outside our control.

Seams Legit cannot guarantee a specific delivery date once a parcel has been accepted by the delivery provider.

Local Pickup

Free local pickup may be available in Townsville when shown as an option at checkout.

Please wait until you receive confirmation that your order is ready before attempting to collect it. Pickup instructions will be provided directly after your order has been prepared.

Delivery Addresses

Please check that your name, delivery address, postcode and contact details are correct before completing your order.

If you notice an error, contact us as soon as possible. We will happily update the address if the order has not yet been dispatched.

Once an order has been dispatched, we may be unable to redirect it. Any additional postage costs resulting from an incorrect or incomplete address may need to be paid by the customer before the order can be resent.

Returned or Unclaimed Parcels

If a parcel is returned to us because the address was incorrect, delivery was refused or the parcel was not collected, we will contact you to arrange redelivery.

Additional shipping charges may apply before the parcel is resent. Original shipping charges are not refundable where the delivery information supplied with the order was incorrect or the parcel was not collected.

Delayed or Missing Parcels

If your tracking information has not updated or your parcel appears delayed, please first allow for any delivery-provider delays shown in the tracking information.

If your parcel appears to be missing, contact us through our website with your order number. We will assist with lodging an enquiry with the delivery provider.

A parcel will not be treated as lost until the delivery provider has completed its investigation or confirmed that it cannot be located.

Damaged Orders

We take care when packing every order. If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number

• Clear photographs of the damaged product

• Photographs of the exterior and interior packaging

• A photograph of the shipping label

Please retain the product and all packaging while the matter is being assessed, as the delivery provider may require them for an investigation.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Shipping Questions

If you have questions about shipping, processing times or whether an order can arrive by a particular date, please contact us through the contact page before placing your order.