Return and Refund Policy

We want you to be happy with your Seams Legit purchase. If something is not right, please contact us through our website and include your order number so we can help.

This policy operates in addition to your rights under the Australian Consumer Law.

Change-of-Mind Returns

We accept change-of-mind returns for eligible physical products when you contact us within 14 days of receiving your order.

To qualify for a change-of-mind return, the product must be:

• Unused, unworn and in its original condition

• Free from marks, damage, odours and signs of use

• Returned with any original packaging, labels and accessories

• Accompanied by proof of purchase

Please contact us before returning anything. Returns sent without prior approval may not be accepted.

Customers are responsible for the cost and safe delivery of change-of-mind returns. We recommend using tracked postage, as we cannot process a return that does not reach us.

Original shipping charges are not refundable for change-of-mind returns.

Products That Cannot Be Returned for Change of Mind

Unless faulty or otherwise covered by the Australian Consumer Law, we cannot accept change-of-mind returns for:

• Personalised, engraved or customised products

• Made-to-order products

• Products altered at the customer’s request

• Pierced earrings and other hygiene-sensitive products

• Gift cards

• Downloadable digital products, including PDF sewing patterns

• Clearance or final-sale products

Please check all spelling, names, dates and personalisation details carefully before submitting your order.

Personalised and Engraved Products

Personalised products are created using the information supplied with your order.

We cannot provide a refund or replacement where an engraving or personalised detail matches the information submitted by the customer but the customer later discovers that the information was incorrect.

If we make an error when producing your personalised product, please contact us with photographs of the item. We will arrange an appropriate remedy.

Handmade Products

Many Seams Legit products are handmade. Small variations in print placement, stitching, grain, colour, texture and finish are part of the character of handmade products and are not generally considered faults.

Colours may also appear slightly different depending on lighting, photography and individual screen settings.

This does not affect your rights where a product has a genuine fault, is significantly different from its description or does not meet the consumer guarantees under Australian Consumer Law.

Faulty, Damaged or Incorrect Products

Please inspect your order when it arrives and contact us as soon as possible if your product is faulty, damaged or different from what you ordered.

When contacting us, please provide:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging if the item was damaged during delivery

Please keep the product and its packaging while we assess the issue. We may need to inspect the product before confirming the appropriate remedy.

Depending on the nature of the problem and your rights under Australian Consumer Law, the remedy may include a repair, replacement or refund.

For a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we may choose to provide a repair or another appropriate remedy within a reasonable time.

Where a return is required for a confirmed faulty, damaged or incorrectly supplied product, we will arrange or reimburse reasonable return postage as appropriate.

Normal Wear, Damage and Misuse

A repair, replacement or refund may not be available where the problem was caused by:

• Normal wear and tear

• Accidental damage

• Misuse or improper storage

• Failure to follow care instructions

• Unauthorised alterations or repairs

• Damage that was disclosed before purchase

This does not limit any rights that apply under Australian Consumer Law.

Exchanges

If you would like a different eligible product, please contact us within the 14-day change-of-mind period.

Because many of our products are handmade or one of a kind, a direct replacement may not be available. Where appropriate, we may arrange a return and refund so that you can place a new order.

Customers are responsible for return and replacement shipping costs for change-of-mind exchanges.

Personalised, engraved, made-to-order and other excluded products cannot be exchanged for change-of-mind reasons.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Ready-made orders may be cancelled for a full refund if they have not already been dispatched.

Personalised, engraved or made-to-order orders may only be cancelled before work has commenced. Once materials have been cut, personalisation has begun or the product has entered production, cancellation may no longer be possible.

These cancellation conditions do not limit your rights under Australian Consumer Law.

Returning an Approved Product

Once your return has been approved, we will provide return instructions.

Please package the product securely. Change-of-mind returns remain the customer’s responsibility until they are received by Seams Legit.

Do not send a return to an address found on a parcel label without first contacting us, as this may delay or prevent your return from being processed.

Refunds

We will let you know when your returned product has been received and assessed.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.

For change-of-mind returns, the refund will cover the purchase price of the accepted product. Original delivery charges and return-postage costs are not refundable.

If a faulty product entitles you to a full refund under Australian Consumer Law, the refund will include amounts required by law.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law.

Contact Us

To request a return, report a problem or ask a question about this policy, please contact us through the contact page on our website and include your order number.